CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION REFUND CONDITIONS
Product Returns:The buyer has the right to withdraw from the contract without giving any reason and without paying any penalty, provided that it is in the form, condition, quality and package in which it was shipped within the specified time after receiving the goods, 8 days if the buyer is a merchant and 14 days if the consumer is a consumer. In accordance with the General Communiqué of the Tax Procedure Law No. 385, in order for the refund transactions to be carried out, the buyer must fill in the return sections at the bottom of the 2 invoices of the seller delivered with the goods, sign them completely and correctly, send one copy to the seller with the product, and keep the other copy in his possession. The right of withdrawal period starts from the day the goods are delivered to the buyer. The cost of returning the returned product or products must be borne by the buyer.
There is no right of withdrawal for goods prepared in accordance with the wishes of the buyer and/or clearly in line with his personal needs.
In the event that the buyer exercises his right of withdrawal, the seller shall return the total price received and any documents that put the consumer under debt, if any, within ten days at the latest from the receipt of the invoice containing the withdrawal notification with the product, without incurring any expense to the consumer.
Returns of products that have been opened, used, destroyed, etc. are not accepted. Returns must be made with the original packaging.
In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging, and if the product cannot be returned as it was when it was delivered to the buyer, the product will not be returned and the price will not be refunded.
For product returns, the situation must be communicated to customer service as a priority.
The information about sending the product as a return is communicated to the customer by the seller. After this meeting, the product must be delivered to the seller through the cargo company that delivers the delivery to the buyer’s address, together with the invoice containing the information about the return.
You can send it with UPS Cargo, the cargo company we have contracted with, as "Counter Payment" for return and exchange transactions. For "Counter Payment" shipments that come outside of the UPS Cargo company, the shipping fee is paid by you.
Be sure to enter the W4288R number as the return shipping code for your return shipments. In this way, your cargo will reach us quickly and without any problems.
The returned product that reaches the seller is accepted as a refund if it meets the conditions specified in this contract, and the refund is made to the buyer’s credit card/account. No refund will be made until the product is returned. The reflection period of the refunds made to the Credit Card to the credit card accounts is at the discretion of the relevant bank.
If the purchase is made by credit card and in installments, the credit card refund procedure will be applied as follows: If the buyer has submitted the purchase request for the product in how many installments, the Bank makes the repayment to the buyer in installments. After the seller pays the entire product price to the bank at once, in the event that the installment expenditures made from the Bank’s POS are returned to the buyer’s credit card, the requested refund amounts are transferred by the Bank to the bearer party accounts in installments so that the parties involved in the matter do not become victims.
If the return date and the account cut-off dates of the card do not coincide, 1 (one) refund will be reflected on the card every month, and the buyer will receive the installments paid before the return for another month after the installments of the sale are over, as many as the number of installments paid before the return, and will be deducted from their existing debts.
In case of return of goods and services purchased with the card, the seller cannot pay the buyer in cash in accordance with the contract with the Bank.
In case of a return transaction, the merchant, that is, the seller, will make the refund through the relevant software, and since the merchant, that is, the seller, is obliged to pay the relevant amount to the Bank in cash or as a deduction, the buyer cannot be paid in cash in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the above procedure after the buyer pays the amount to the Bank at once.
